Product Search

FAQs

Delivery and collection

With our own fleet of vans, trucks & 4×4’s manned by friendly staff,  we offer an efficient, ground floor, door to door delivery and collection service.

We normally deliver and collect Monday to Friday 9am to 5pm and can offer an AM or PM delivery slot.

For a small additional charge we offer a “pre-booked” 2 hour delivery window, subject to availability

Deliveries and collections required outside these hours can normally be arranged in advance, we would be pleased to quote.

To help us provide an efficient transport service we satellite track our vehicles and will keep you up to date with any delays

You are welcome to pick up & return your hire items, but do ensure your vehicle is suitable for the items you are transporting

Opening Hours

We are open Monday – Friday 9am to 5.30pm – all year round

From May to September the we are open Saturday morning 9am – 12.3pm

Can I return my items un-washed ?

The very last thing you feel like doing after a wonderful event is to spend ages cleaning all the equipment you have hired in time for its collection.

Well at Jaspers we think you should be able to leave the washing-up to us.

Just scrape any food off the plates, remove liquids from glasses and cups and repack like with like in the transport boxes, then leave the rest to us. You will soon see why our Return Dirty Service is so popular

To receive a quotation for this service simply select the “Yes” button for the Dirty Return question at the end of the online quotation request.

 

How early do I need to book

We work on a first come, first served basis and would always recommend early booking as our stock whilst comprehensive can be exhausted at peak times during June, July & December

Can I change my order

Final numbers and payment is required 7 days before the start of hire

Hire Charges Explained

The hire charge quoted is for a “single day”, to include delivery (or customer pick-up) the day before and collection (or customer return) the day after. Weekends and Bank Holiday weekends are charged as a single day. 3-4 days hires are charged 1.5 times the single day rate 5 – 7 days are charged at 2 times the single day rate. Longer periods by negotiation. Hire charges are subject to current VAT rate at time of invoice.

Please remember you are responsible for the equipment, including boxes, crates, linen bags, for the period of the hire. Losses, damage, breakages and non returned items are chargable. The replacement cost is shown on the quotation and order confirmation. In the event of items being broken / damaged / missing on delivery, please let the office know within 12 hours of delivery. We are not able to accept replacement items.

Reductions can be made up to 7 days before the start of hire. Additions can be made upto 4 days before the start of hire, subject to availability.

Cancellation charges, may be charged if a confirmed order is cancelled or substantially reduced. Confirmed orders cancelled within 7 days from start of hire 50% of hire charge. Confirmed orders cancelled within 2 days of start of hire 100% of hire charge