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FAQs

Christmas Opening Hours 2017

We are open Monday – Friday 9am to 5.30pm – all year

Saturday 23rd December OPEN – 9am  – 12.30 pm

Sunday 24th – Wednesday 27th December CLOSED

Thursday 28th & Friday 29th December OPEN  9am – 2pm

Saturday 30th December OPEN 9am – 12.30pm

Sunday 31st – Tuesday 2nd Jan – CLOSED

Open Wednesday 3rd January 2018  – OPEN 8.30am – 5pm  –

How We Work

Have look through our website and decide what you would like to hire

Request a quote, either via our website or give the team a call 01582 749966

We will prepare a quote and email it to you

When you are ready to confirm you quote, drop us an email and pay the deposit

We will confirm your quote, book the stock and send you an order confirmation

Seven days before the start of hire, we require final changes and payment of the hire charge

We deliver your order as agreed (or you collect from our warehouse)

Your event takes place and you have a great time

We collect you order as agreed (or you return to our warehouse)

We will count your order back in and let you know of any missing or damaged items

If everything comes back ok well return your deposit, in the same way you paid it

If you have missing or broken items, no problem, we understand it happens. If the items re-appear either drop them back to us within 4 working days. If not we will take the replacement cost, shown on your order confirmation from your deposit and refund the balance.

Delivery and collection

With our own fleet of vans, trucks & 4×4’s manned by friendly staff,  we offer an efficient, ground floor, door to door delivery and collection service. Typically within a 30 mile radius of our base here in Luton, our service extends to Beds, Herts, Bucks and further if required.

We normally deliver and collect Monday to Friday 9am to 5pm and can offer an AM or PM delivery slot.

Deliveries and collections required outside these hours can normally be arranged in advance, we would be pleased to quote.

To help us provide an efficient transport service we satellite track our vehicles and will keep you up to date with any delays

You are welcome to pick up & return your hire items, but do ensure your vehicle is suitable for the items you are transporting

 

Can I return my items un-washed ?

The very last thing you feel like doing after a wonderful event is to spend ages cleaning all the equipment you have hired in time for its collection.

Well at Jaspers we think you should be able to leave the washing-up to us.

Just scrape any food off the plates, remove liquids from glasses and cups and repack like with like in the transport boxes, then leave the rest to us. You will soon see why our Return Dirty Service is so popular

To receive a quotation for this service simply select the “Yes” button for the Dirty Return question at the end of the online quotation request.

 

How early do I need to book

We work on a first come, first served basis and would always recommend early booking as our stock whilst comprehensive can be exhausted at peak times during June, July & December

Can I change my order

Final numbers and payment is required 7 days before the start of hire

Hire Charges Explained

The hire charge quoted is for a “single day”, to include delivery (or customer pick-up) the day before and collection (or customer return) the day after. Weekends and Bank Holiday weekends are charged as a single day. 3-4 days hires are charged 1.5 times the single day rate 5 – 7 days are charged at 2 times the single day rate. Longer periods by negotiation. Hire charges are subject to current VAT rate at time of invoice.

Please remember you are responsible for the equipment, including boxes, crates, linen bags, for the period of the hire. Losses, damage, breakages and non returned items are chargable. The replacement cost is shown on the quotation and order confirmation. In the event of items being broken / damaged / missing on delivery, please let the office know within 12 hours of delivery. We are not able to accept replacement items.

Reductions can be made up to 7 days before the start of hire. Additions can be made upto 4 days before the start of hire, subject to availability.

Cancellation charges, may be charged if a confirmed order is cancelled or substantially reduced. Confirmed orders cancelled within 7 days from start of hire 50% of hire charge. Confirmed orders cancelled within 2 days of start of hire 100% of hire charge