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FAQ’s

Opening Hours – Currently amended

Due to COVID 19 – We are working slightly differently

The office & warehouse are open by appointment 9am – 3pm

We would highly recommend booking ahead – Not leaving hires to the last minuet !

How We Work

Have a look through our website and decide what you would like to hire.

Request a quote, via our website, drop us an email info@jaspershire.co.uk or give the team a call 01582 749966.

We will prepare a quote and email it to you.

When you are ready to confirm your quote, drop us an email and pay the deposit.

We will confirm your quote, book the stock and send you an order confirmation.

Seven days before the start of hire, we require final changes to hire items and transport details and payment of the hire charge.

We deliver your order as agreed (or you collect from our warehouse).

Your event takes place and you have a great time.

We collect your order as agreed (or you return to our warehouse).

We will count your order back in and let you know of any missing or damaged items.

If everything comes back OK we will return your deposit, in the same way you paid it.

If you have missing or broken items, no problem, we understand it happens. If the items re-appear either drop them back to us within 4 working days. If not we will take the replacement cost, shown on your order confirmation from your deposit and refund the balance.

Delivery and collection

With our own fleet of vans, trucks & 4×4’s manned by friendly staff,  we offer an efficient, ground floor, door to door delivery and collection service, typically within a 30 mile radius of our base here in Luton. Our service extends to Beds, Herts, Bucks and further if required.

We normally deliver and collect Monday to Friday 9am to 5pm and can offer a pre-booked AM or PM delivery slot.

Deliveries and collections outside these hours can often be arranged, please let us have your requirement and we will be happy to quote

For deliveries and collections there is a minimum order size

There is no minimum order size for customer pickups and customer returns, which is often the most economic option for smaller orders

Please make sure your vehicle is suitable for the items you are transporting

Can I return my items un-washed ?

Sure you can – Just scrape any food off the plates, remove liquids from glasses and cups and repack like with like in the transport boxes, then leave the rest to us. You will soon see why our Return Dirty Service is so popular. We charge for this service, which will be itemised on your quote / order confirmation

How early do I need to book?

We work on a first come, first served basis. We would always recommend early booking as our stock whilst comprehensive can be exhausted at peak times during June, July & December.

Can I change my order?

Yes you can, but please let us have final numbers and final changes to delivery and collection details as well as payment 7 days before the start of hire.

Hire Charges Explained

The rates quoted are for a “days use” up to 48 hours, our minimum hire period, with delivery (or customer pickup) the working day before and collection (or customer return) the working day afterwards.

A weekend and a Bank Holiday weekend is counted as a single days hire

We would count days of use, as days the equipment is unavailable to us

For example – for an event on Saturday, we would delivery on the Thursday or Friday before and collect on the Monday or Tuesday afterwards

1-2 Days In Use                       1 x Days Hire Rate – Minimum Hire Period

3-4 Days In Use                       1.5 x Days Hire Rate

5-7 Days In Use                       2 x Days Hire Rate

8-10 Days In Use                     3 x Days Hire Rate

11-14 Days In Use                   4 Days Hire Rate

We would be happy to quote for longer hire periods please contact our hire team

We require final number and any changes to delivery and collection details 7 days before the start of hire (no the day of use)

Cancellation charges may be charged if a confirmed order is cancelled or substantially reduced.

Confirmed orders cancelled within 7 days from start of hire (not day of use) are charged at 50% of the hire charge.

Confirmed orders cancelled within 2 days of start of hire (not day of use) are charged at 100% of the hire charge.