Product Search

FAQs

Delivery and collection

With our own fleet of vans, trucks & 4×4’s manned by friendly staff,  we offer an efficient, ground floor, door to door delivery and collection service.

We normally deliver and collect Monday to Friday 9am to 5pm and can offer an AM or PM delivery slot.

For a small additional charge we offer a “pre-booked” 2 hour delivery window, subject to availability

Deliveries and collections required outside these hours can normally be arranged in advance, we would be pleased to quote.

To help us provide an efficient transport service we satellite track our vehicles and will keep you up to date with any delays

You are welcome to pick up & return your hire items, but do ensure your vehicle is suitable for the items you are transporting

Opening Hours

We are open Monday – Friday 9am to 5.30pm –

From May to September the we are open Saturday morning 9am – 12.3pm

How early do I need to book

We work on a first come, first served basis and would always recommend early booking as our stock whilst comprehensive can be exhausted at peak times

When is the dead line for changes

Final numbers and payment is required 7 days before the start of hire

Hire Charges Explained

The hire charge quoted is for a “single day”, to include delivery (or customer pick-up) the day before and collection (or customer return) the day after. Weekends and Bank Holiday weekends are charged as a single day. 3-4 days hires are charged 1.5 times the single day rate 5 – 7 days are charged at 2 times the single day rate. Longer periods by negotiation. Hire charges are subject to current VAT rate at time of invoice.

Please remember you are responsible for the equipment, including boxes, crates, linen bags, for the period of the hire. Losses, damage, breakages and non returned items are chargable. The replacement cost is shown on the quotation and order confirmation. In the event of items being broken / damaged / missing on delivery, please let the office know within 12 hours of delivery. We are not able to accept replacement items.

Reductions can be made up to 7 days before the start of hire. Additions can be made upto 4 days before the start of hire, subject to availability.

Cancellation charges, may be charged if a confirmed order is cancelled or substantially reduced. Confirmed orders cancelled within 7 days from start of hire 50% of hire charge. Confirmed orders cancelled within 2 days of start of hire 100% of hire charge